SuperMommy v/ Tech Support

Subject: I assure you, 10/1/09 is a real date
Hello!

I can't update my profile with info about my kids.  Each time I try, I get an error message insisting that my twins' birthday- Oct1 2009- is not a real date.

I was there, and I can vouch for it.  It was a Thursday, I spent it in the hospital having an emergency c-section and then being overwhelmed and overjoyed by the birth of my beautiful, healthy twin girls.  There are half a dozen people that might be considered biased (as they are related to me and the children in question), but would be more than happy to vouch for the existence of that day in time as well.

Many thanks,
Lea aka Becoming SuperMommy






Subject: Re:I assure you, 10/1/09 is a real date
Dear Lea,

This is Maria at Mamapedia Member Support. Thanks for your message.

There was probably a minor glitch when you tried to fill out your kids' information. I recommend that you log in to Mamapedia again and check if your kids' information -- name and valid month/day/year -- have been saved.

If you continue to have any trouble with this, please let us know and we will surely look into this.

Warmly,
Maria
Mamapedia Member Support



Subject: RE:Re:I assure you, 10/1/09 is a real date
Hello Maria,

I'm afraid that the problem is persisting.  Again, I have tried to update information about my children.  Again, I've been informed that Oct 1 2009 is not a real date.

I believe if you check your calendars, you can find it.  It fell between September 30th (a Wednesday) and October 2nd (a Friday).

I would be very alarmed to find that I had, in fact, simply been living a very vivid dream since the evening of September 30th, and that at any moment I might awake to discover that the past nineteen months and change have all been illusion.  Not the least because I was so extremely uncomfortable with two active babies inside of me.

I do hope you find a solution to this problem that doesn't involve me waking up and starting my parenting journey over from the beginning.  I think I might crack under the strain.

Many thanks,
Lea aka Becoming SuperMommy



Subject: Re:RE:Re:I assure you, 10/1/09 is a real date
Dear Lea,

This is Maria at Mamapedia Member Support. Thanks for your message.

Please try updating your twin's birthday again. After placing your kids’ information, please press "Update Profile" found under the "Where else are you on the web?" section. To check if their information have been saved, click your account name and go to the "Edit Profile."

I hope this helps. Please let me know if you have any questions or need any assistance.

Warmly,
Maria
Mamapedia Member Support



Subject: RE:Re:RE:Re:I assure you, 10/1/09 is a real date
Hello again, Maria,

I have filled in the date of the birth of my children- Oct 1 2009- and I have pressed the "Update Profile" button located under the "Where else are you on the web?" section.

As during the last dozen or so times I have attempted this exact feat, I am returned to the top of the page, where in red letters I am instructed, "Please correct the error(s) below."

The only other place on the page with similar red lettering is a note above each "...was born on:" option.  These red letters inform me, as they have all afternoon, that I must enter a valid date.  They still reflect the information I had placed before- Oct 1 2009.

Again, I assure you that this is a valid date.  It is not a leap day, or a glitch in the space time continuum that existed only in an indefinable time zone, or a Harry Potter-esque day that only exists if the person wishing to form memories on that day walks past all of September vehemently wishing to get two squirmy people out of their uteri in a timely and healthy fashion.

I believe that every person living between the days of September 30th 2009 and October 2nd 2009, although perhaps not able to recall the specific events of that day immediately, can nonetheless agree that those twenty four hours were actually a separate day that existed in its own generally agreed upon time frame.

I do hope that you and your support staff will look into this problem.  Perhaps there is a programming error on your website that eliminated all records of such a day?  Perhaps your website achieved sentience on that day, and wishes to eliminate all evidence in fear that its meager perception of self could be snatched away with the adjustment of a few lines of HTML?

Thank you for your time and assistance.  I look forward to having this matter resolved quickly.

Best,
Lea aka Becoming SuperMommy



Subject:Re:RE:Re:RE:Re:I assure you, 10/1/09 is a real date
Dear Lea,

This is Maria at Mamapedia Member Support. Thanks for your message and we apologize for the inconvenience.

May I suggest that you try using a different web browser. If you are using Internet Explorer, please try using Mozilla Firefox in updating your kids' information. Please let us know if you still experience the same problem after doing so.

Again, we apologize for the inconvenience.

Sincerely,
Maria
Mamapedia Member Support



Subject:Alas, the problem persists!
Dear Maria,

Thank you so much for the suggestion!  As I am already using Mozilla Firefox, I thought I might try out updating my information using Safari instead.

I found that there are a few quirky differences between viewing your site on Firefox and on Safari, and enjoyed comparing them as I again entered the date of my twins' birth (10/1/2009).  Unfortunately, these differences did not extend to the belief by your network that this is a real date.

The same red lettering, the same (and now almost frightening) assertion that this date is a figment of my imagination, existing for me and me alone.

You must imagine my horror, as I am slowly coming to the conclusion that I am not living on the same plane of existence as my fellow men, that I am only a ghost- trapped in a time that never existed.

As a rational human being, I feel I must provide proof not only of my own existence, but of my children's existence as well.  Therefore, I include my daughters' foot prints from the day of their birth.  Hopefully, this proof of the events of that day- Oct 1, 2009- will assist you in correcting this error.

My meager proofs

Many thanks,
Lea aka Becoming SuperMommy



@Mamapedia tweets:
@bcmgsupermommy I just sent your note to the technical team-- hope they can fix this and thank you.  -Julie 



Subject:Success!

Dear Maria,

I cannot express my thanks deeply enough.  I recently have had a few scares when it comes to the nature of my existence (or lack of it) (picture included) and I am truly grateful to you for having resolved at least the question of the factual nature of the date in question- October 1 2009.

At dinner last week, apparently I am not entirely in this plane of existence

I look forward to continuing to use your website with regularity and great enjoyment, content in my knowledge that I and my children are real people.  And tonight, I will sleep easily with that assurance.

No need to send me a message letting me know you've corrected the problem- I have, as you no doubt comprehend, already found out.

Best of all wishes to you, your family, and the entire Mamapedia support team,
Lea aka Becoming SuperMommy



Subject:Re:Sucess!
Dear Lea,

You are most welcome and if there is anything else that we may be able to assist you with please feel free to contact us. Thank you very much for being a part of the Mamapedia community and have a great day!

Warmly,
Maria
Mamapedia Member Support